Terms & Conditions for DM Airport Transfers UK
By using DM Airport Transfers UK, you acknowledge and agree to the following Terms & Conditions.
Our Role
DM Airport Transfers UK is not a licensed private hire operator and does not itself accept bookings, manage vehicles, or provide transport services. We act solely as an introducer, connecting customers with licensed private hire operators and/or hackney carriage drivers across the UK.
When you submit journey details via our website or partner platforms, you are submitting an enquiry. This enquiry is then referred to a licensed operator or driver, who alone has the legal authority to accept or decline the booking.
Service Fee
In order to cover the cost of our introduction service, we charge a small service fee at the point of enquiry. This is sometimes referred to as a “deposit” within our system; however, it is not a deposit towards the fare. Instead, it is a non-refundable fee for facilitating the introduction between you and a licensed operator.
For example, if you are quoted £80 and pay a £10 service fee, the remaining £70 is paid directly to the operator or driver once they accept your booking.
Contractual Relationship
Your contract for the journey is with the licensed operator or driver who accepts your booking, not with DM Airport Transfers UK. Responsibility for the journey, including vehicle standards, driver conduct, punctuality, and pricing, rests entirely with that operator or driver.
Amendments & Charges
Any changes to your journey, additional requirements, or amendments must be agreed directly with the operator who accepted your booking. Public holidays, local events, or unusual travel requirements may result in extra charges, which will be confirmed by the operator.
Liability
DM Airport Transfers UK cannot be held liable for:
- Delays, cancellations, or no-shows,
- Vehicle condition or conduct of drivers,
- Inaccurate or incomplete journey details provided by the customer.
All complaints or disputes regarding the journey should be raised directly with the licensed operator.
Operator Compliance
We only work with licensed operators or drivers, each responsible for complying with the regulations of their local licensing authority. Any breaches brought to our attention may result in removal from our referral network.
Record Keeping
For compliance with HMRC’s Making Tax Digital (MTD) and other legal requirements, we keep a record of which licensed operator or driver accepts each referred enquiry.
Updates
We may amend these Terms & Conditions at any time without prior notice. Updated versions will always be published on our website.