Last updated: 23 August 2026
These Terms & Conditions apply when you use the DM Airport Transfers website, submit a journey enquiry, make a payment to us, or ask us to arrange an introduction to a licensed private hire operator and/or hackney carriage driver.
By submitting an enquiry or making a payment, you confirm that you have read and accepted these Terms & Conditions. These terms do not affect any statutory rights that cannot legally be excluded or restricted.
DM AIRPORT TRANSFERS LTD is registered under company number 17255860.
Registered office: 49 Jamaica St - Liverpool, Level One, Basecamp Liverpool, Liverpool, England, L1 0AH.
DM AIRPORT TRANSFERS LTD trades as DM Airport Transfers. References in these Terms & Conditions to “DM Airport Transfers”, “we”, “us” or “our” mean DM AIRPORT TRANSFERS LTD.
DM Airport Transfers is not a licensed private hire operator and does not itself operate vehicles or provide the passenger transport service. We act as an introducer, connecting customers with licensed private hire operators and/or hackney carriage drivers across the UK.
When you submit journey details through our website, by telephone, message, email or a partner platform, you are submitting an enquiry. We may then refer that enquiry to a suitable licensed operator or driver. The operator or driver has the legal authority to accept or decline the transport booking.
A journey is not guaranteed merely because an enquiry has been submitted. A transport booking is formed only when the relevant operator or driver accepts the journey and confirmation is provided.
DM Airport Transfers operates as a pre-booked service. Journey enquiries require more than 12 hours' notice. We recommend booking earlier where possible, especially for larger groups, executive vehicles, accessibility requirements or journeys during busy periods.
You are responsible for providing complete and accurate information, including:
You should check your confirmation as soon as you receive it and notify us promptly if any information is incorrect.
DM Airport Transfers may charge a service or introduction fee for arranging the introduction between you and the licensed operator or driver. Within parts of our booking system this amount may be described as a “deposit”. Unless your confirmation expressly states otherwise, the amount paid to DM Airport Transfers is the fee for our introduction and booking-arrangement service and is separate from the balance of the transport fare payable to the operator or driver.
For example, if a journey is quoted at £80 and £10 is taken by DM Airport Transfers as the service or introduction fee, the remaining £70 is normally payable to the licensed operator or driver in accordance with the payment arrangements for that booking.
The remaining balance may be paid by cash, card, in-vehicle payment or prepayment depending on the booking, operator or driver and the arrangements confirmed with the passenger.
Please read this section carefully before booking.
If you wish to cancel, you should contact DM Airport Transfers as soon as possible. If your journey has not yet been passed to or accepted by a licensed operator or driver, we will review the cancellation and any refund due based on the stage reached, the work already carried out and any reasonable costs already incurred.
Once your journey has been passed to and accepted by the licensed operator or driver, the DM Airport Transfers introduction and booking-arrangement service has been performed. From that point, the service or introduction fee paid to DM Airport Transfers is non-refundable, except where a refund is required by law.
We normally pass journeys to the operator or driver approximately seven days before the journey date. This is an approximate timescale only. Depending on availability, journey type and operational requirements, allocation may take place earlier or later. The important point for cancellation purposes is whether the journey has already been passed to and accepted by the operator or driver, not the number of days remaining before travel.
If you have paid any part of the transport fare directly to the operator or driver, any refund of that amount is subject to the operator or driver's own cancellation terms and applicable law. DM Airport Transfers cannot refund money that it does not hold.
If DM Airport Transfers holds any payment beyond its service or introduction fee, any amount retained following cancellation will be limited to sums that may lawfully be retained, including reasonable costs or losses directly arising from the cancellation. Any refundable balance will be returned where applicable.
If you do not attend the agreed pickup point, cannot be contacted, or otherwise fail to travel after the journey has been allocated, this will normally be treated as a customer cancellation after allocation. The operator or driver may also apply their own reasonable terms in relation to the transport fare.
If an accepted journey cannot be provided by the allocated operator or driver, we may try to assist with an alternative where reasonably possible. If the transport service is cancelled and no acceptable alternative is provided, any refund entitlement will be determined by who holds the relevant payment, the service already provided and the customer's statutory rights.
Any requested change to the date, time, pickup point, destination, passenger numbers, luggage, vehicle requirement, flight details or other journey information may affect availability and price.
Before allocation, contact DM Airport Transfers as soon as possible with the requested change. After the journey has been allocated, amendments may need to be agreed with the operator or driver who accepted the booking. A requested amendment is not confirmed until it has been accepted.
For airport arrivals, you should provide the correct flight number. Where flight tracking is used, it is based on the information supplied with the booking. The planned pickup may be adjusted where appropriate if the flight is delayed.
If an airline changes the flight number, routing or arrival details, you should provide the updated information as soon as possible. DM Airport Transfers and the allocated operator or driver cannot be responsible for problems caused by incorrect, incomplete or outdated flight information supplied by the passenger.
Meet and greet may be added to airport arrivals for £25. This covers the additional airport parking and driver time involved in meeting passengers inside the airport. Where requested, meet and greet must be included in the booking arrangements.
A standard saloon will normally accommodate up to 4 passengers, 2 suitcases and 2 carry-on bags. Larger 5, 6, 7 and 8-seater MPVs or minibuses may be available for larger groups, subject to area and availability.
You must provide realistic passenger and luggage information. A vehicle may have enough seats for the passengers but not enough luggage capacity for the bags being carried.
There is no separate luggage charge where the luggage fits safely within the vehicle booked. If the passenger and luggage combination will not fit, a larger or additional vehicle may be required and this may change the price.
DM Airport Transfers does not provide child seats. Customers may bring their own child seats if they wish to use them. UK taxi and private hire exemptions concerning child restraints may apply where permitted by law.
In some areas, where a return journey is booked, it may be possible for the driver to retain a customer's child seat for the return transfer. This is subject to prior arrangement and is not guaranteed in every area.
Wheelchair-accessible vehicles may be available depending on the area and availability. Any accessibility requirement should be disclosed when the enquiry is submitted so that suitable availability can be checked before a journey is confirmed.
Executive vehicles may be available depending on the area and availability. A Mercedes V-Class may be available for some bookings. No specific vehicle is guaranteed unless expressly confirmed by the operator or driver responsible for the transport booking.
Passengers must follow all reasonable safety instructions given by the licensed operator or driver. The operator or driver may refuse or terminate a journey where passenger behaviour creates a safety risk, is abusive or threatening, is unlawful, or would place the driver, vehicle or other passengers at unreasonable risk.
Nothing in this section removes any statutory rights or prevents a passenger from raising a legitimate complaint about the service received.
The contract for the passenger transport journey is with the licensed operator or driver who accepts the booking. That operator or driver is responsible for providing the transport service and for complying with the requirements of their licensing authority.
DM Airport Transfers remains responsible for carrying out its own introduction and booking-arrangement service with reasonable care and skill. We do not seek to exclude liability for our own obligations where the law does not allow us to do so.
DM Airport Transfers is not responsible for acts or omissions of an independent licensed operator or driver where responsibility legally rests with that operator or driver. This can include matters such as vehicle condition, driver conduct and the performance of the passenger transport service.
We are not responsible for loss caused by inaccurate or incomplete information supplied by the customer, or by events outside our reasonable control.
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, or any statutory consumer rights that cannot legally be excluded.
Journey times and transport services can be affected by circumstances outside the reasonable control of DM Airport Transfers or the operator or driver, including severe weather, road closures, accidents, major traffic disruption, strikes, public emergencies, airport disruption and other events that could not reasonably have been avoided.
Where such an event occurs, the parties should act reasonably and communicate as soon as practicable. This section does not remove any legal refund or consumer rights that apply in the circumstances.
Complaints about the actual transport journey, vehicle or driver should normally be raised with the licensed operator or driver responsible for the booking. If you are unsure who accepted your journey, contact DM Airport Transfers and we will provide the relevant details where appropriate.
Complaints concerning the DM Airport Transfers introduction or booking-arrangement service can be sent to info@dmairporttransfers.co.uk or raised through our contact page.
We work with licensed operators and/or drivers who are responsible for maintaining the licences, insurance and regulatory compliance required by their local licensing authority. Serious compliance concerns brought to our attention may result in an operator or driver being removed from our referral network.
We keep records relating to enquiries, referrals, payments and the operator or driver to whom a journey is allocated for legitimate operational, accounting, legal and compliance purposes.
Personal information is handled in accordance with our Privacy Policy.
We may update these Terms & Conditions from time to time. The version that applies to a booking is normally the version made available when the relevant enquiry or payment was submitted, together with any terms expressly agreed for that booking.
Material changes will not retrospectively remove rights that a customer already has under an existing contract.
These Terms & Conditions are governed by the laws applicable in the United Kingdom to the relevant customer and transaction. Nothing in these terms is intended to deprive a consumer of any mandatory rights or protections available under applicable consumer law.
If you have a question about these terms, a cancellation or a booking, contact DM AIRPORT TRANSFERS LTD trading as DM Airport Transfers: